Yesterday morning the phone rang and I answered it with our normal -friendly - greeting.
"Good morning, welcome to Wood You Like. This is Karin."
"This is MBNA credit facilities for businesses."
"And where does that stand for?"
"MBNA? That's just a name, doesn't really stand for anything. Just a company selling credit cards to businesses."
(Image courtesy of www.count5.com)
If I ever employ a call center I will make damn sure whoever makes the (cold) phone-calls to get us appointments, leads or new clients would know pretty darn well where our company stands for! (Like we did 5 years ago).
Yesterday afternoon another call center call:
"Can I speak to the owner of the business, please?"
"What's it about?"
"This is MBNA...."
"Ah, just like your colleague this morning. No thank you, not interested."
Database? Tracking who calls who and with what result? If I ever employ a call-center...... - you get the drift.