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Forecourt deceit at Shell Lychgate, Faversham

Petrol prices and diesel prices are ridiculously high nowadays, we all know that and we all can't do anything about it it seems.

But that does not mean certain forecourts should take advantage of us poor divers!

How much?


I filled up our estate care on Monday at our usual petrol station on the A20 at Hothfield (Esso) and paid £ 1.309 per liter. So when Ton in the van on its way to the job on Tuesday morning passed Shell Lychgate at Faversham and saw the price on the big board for diesel showing £ 1.329 he thought that could be about right, diesel being more expensive as petrol.

List price is not the pump price!

So on his way back home, he drove onto the forecourt and started filling the van with diesel - only to realise the price at the pump itself was £ 1.4089 a whopping 6% higher!
When he went to pay he remarked about the big difference between the price on the big board - attracting him and many other drivers to fill up there on the Thanet Way - and the actual price he was told the following

"Oh, the board has been broken for a few weeks now"

How convenient (for them)!

Contrary to most petrol station the receipt he took home for the books, only shows the amount of liters and the total price - not the price per liter. How convenient, for them!

Ton is furious and so am I - what kind of deceit is this, IMHO it even smells of fraud. How can they get away with it? Daylight robbery, nothing else!

So be warned, if you are driving around in Kent and need some petrol or diesel - avoid the Shell Lychgate station on the Thanet Way near Faversham, listed prices are not what they seem!

Avoid Shell Lychgate on Thanet Way Faversham, the price listed is not the price you pay

How many other forecourts have a broken big boards and take all the time of the world to fix it? Until, no doubt, the minute the actual price drops below the advertised "broken-board" price.


Paul Reid

Hi Karin

I was duped similarly by this petrol station too. However, the £1.40 odd price you mention could have been for the upgraded diesel which is somewhat higher than the standard diesel. I filled up on Sunday at the shell garage on the A249 and paid your price for the fuel save diesel. This claims to save you a litre of fuel per tank fill up and is higher quality to boot, which is supposed to save your engine too. I can confirm that my diesel car does run a lot more smoothly on this high priced stuff, but have an open mind as to its other benefits.

Whatever, I do agree that we are not so much filling up with fuel these days but just filling the govt. coffers with more tax, for which they reward us with the means to get around briefly before we pay again.

Fuel prices all over Europe, it seems, are ridiclous, but no more so than here in the UK where us sorry lot are overcharged on everything we buy.

Prior to the problems in the Middle East the cost of fuel in real terms was actually falling, only the tax putting it up.

Karin H.

Hi Paul

You could be right about the power diesel - I've checked the receipt and it does say that. But on the other hand, Shell Lychgate cannot give an excuse like that - board broken - to anyone who questions the price, not can they not have all fuel available listed, they have to make it clearer - also at the actual pumps what type of diesel is in there.

We're in business too and we follow the strategy: the more you tell, the more you sell. No hidden "dupe everyone into buying the highest priced item" here, ever.

Oh, btw, Shell's national customer service number is not being answered (tried three times yesterday) and emails to them are replied with through a "no-reply" email address. It seems Shell does not want to interact with their customers - what else is new!

Don't blame the government for everything, the big oil companies are getting richer and richer - using every excuse (govn, tax, vat, middle east problems) to hike the prices.

Karin H


These guys at Faversham are complete con artists. I used to use them all the time but never again! They had a glitch with their PDQ machine and charged me twice but when I realised and told them they refused to refund my money and became extremely aggressive! Even when I had proof.

Beware of these guys, just drive a bit further down and go to the new Tesco, might be a bit busier but you won't get shafted!

Karin H.

Hi John

With PDQ matters we always immediately contact our bank, they sort it for you if you have proof. (Happened to us when we hired a van and all of a sudden we were charged for so-called damage - no signature on receipt, so bank credited our account straight away)

Karin H

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